Intercom’s new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Feed de Notícias 28/03/2026 às 14:50

Intercom is taking an unusual gamble for a legacy software company: building its own AI model.

The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims outperforms leading frontier models from OpenAI and Ant…